The role is responsible for leading daily hotel operations within a five-star, adults-only luxury boutique property, ensuring consistent service excellence and an elevated guest experience. This position oversees cross-department coordination, operational efficiency, and team performance, with a strong hands-on leadership approach. It is suited for experienced hospitality leaders with a proven background in luxury hotel operations, regulatory compliance, and service culture development in dynamic environments.

Key Responsibilities

• Lead day-to-day hotel operations across Front Office, Housekeeping, Maintenance, Security, Guest Experience, and coordination with F&B partners.

• Ensure consistent luxury standards in service delivery, cleanliness, preventive maintenance, and guest journey touchpoints.

• Establish and execute leadership routines including briefings, audits, checklists, SOPs, coaching, and accountability.

• Proactively resolve operational issues, prevent recurring incidents, and improve systems using KPIs and follow-up.

• Partner with ownership, general management, and department heads to implement improvements, manage costs, and protect brand reputation.

• Ensure compliance with Costa Rican labor and operational regulations and support best-practice HR processes.

• Maintain a visible, hands-on operational presence through inspections, guest interaction, and on-the-floor leadership.

Requirements

• Experience: Minimum 3 years of Operations Management experience in a 5-star luxury boutique hotel or equivalent senior hotel operations leadership.

• Regional Experience: Proven experience working in Central America, with Costa Rica strongly preferred.

• Languages: Fluent English and fluent Spanish, both spoken and written.

• Leadership: Demonstrated ability in team motivation, performance management, and service culture development.

• Operational Skills: Strong discipline in SOP execution, audits, scheduling, vendor coordination, and incident management.

• Regulatory Knowledge: Solid understanding of Costa Rican hospitality operations and labor laws, or demonstrable local compliance experience.

Information Additional

• Work modality: Full-time, on-property role.

• Location: Manuel Antonio, Costa Rica.

If you meet the requirements and are interested in leading luxury hotel operations in a hands-on role, please submit your CV and relevant experience details to apply.